Frequently Asked Questions

Everything you need to know about the Didi Play Drawing Robot, your order, and shipping. Can't find your answer? Reach us through our contact page.

About the Drawing Robot

1. What is the Drawing Robot and how does it work?

The Drawing Robot is a screen-free learning toy that guides your child through drawing. Pop in one of the 150+ illustrated cards, and the robot shows the strokes step by step so your child can follow, trace, and master each picture — then color it in themselves.

2. What age is it designed for?

It's designed for children aged 5 and up. Younger children can enjoy it too with a bit of adult supervision, especially with the smaller accessories.

3. Does it need a screen, app, or Wi-Fi?

No — it's completely screen-free and app-free. There's nothing to download and no internet connection needed. Just insert a card and start drawing.

4. How is it powered?

It recharges with the included USB cable, so there's no need to keep buying batteries. A full charge lasts through plenty of drawing sessions.

5. How many drawing cards are included?

Over 150 illustrated cards across a range of themes — animals, plants, transport, food and more — so there's always something new to draw.

6. What's in the box?

Each Drawing Robot comes with the robot itself, 100+ drawing cards, cartoon sticker sheets, black pens, a set of color pens, a USB charging cable, and an instruction manual.

7. What skills does it help develop?

It supports fine-motor coordination, pencil control and early writing, focus and patience, color and shape recognition, and creative confidence — all through hands-on play.

8. Is it safe for children?

Yes. It's made from child-safe materials with a rounded, kid-friendly design. As with any toy with small parts, we recommend supervision for younger children.

9. What colors are available?

The Drawing Robot is available in Pink, Mint, and Teal. You can choose your color on the product page.

Orders & Payment

10. How much does the Drawing Robot cost?

Bundle options are available on the product page if you'd like more than one.

11. What payment methods do you accept?

We accept all major credit and debit cards, plus popular options like PayPal, Apple Pay, and Shop Pay. Your payment details are processed securely over an encrypted connection.

12. Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change, reach us through our contact page as soon as possible and we'll do our best to help before it ships.

Shipping & Returns

13. How long does shipping take?

Orders are processed within 1–3 business days, and typical delivery takes 7–15 business days depending on your location. You'll get a tracking number by email once your order ships. See our Shipping Policy for full details.

14. Do you offer free shipping?

Yes — we offer free shipping on Drawing Robot orders. Any available options are always shown at checkout before you pay.

15. What if my child doesn't love it, or it arrives damaged?

You're covered by our 30-day money-back guarantee. If it's not the right fit, or if it arrives damaged or faulty, contact us within 30 days and we'll arrange a replacement or refund. Full details are in our Return & Refund Policy.

Still have questions? We're happy to help — reach us any time through our contact page.